FAQ

Here we will try and answer any questions you may have. If after reading our FAQ's you have not had your question answered, please contact us

Q. If I want to buy something from Whisper, is my credit card number safe from hackers?

A. During and after the checkout process your credit card details are encrypted, once you reach the screen where you enter your details you are on our secure server, after your order is placed your credit card details are then encrypted again to prevent anyone accessing them.

Q. How secure is buying over the web / I've heard horror stories about other Internet companies?

A. If we look at the security issue first, when you type your credit/switch card number into our site, our web site is in secure mode. This means that the information you type in will be encoded and our server decodes it. In layman's terms this means that anyone "listening" to traffic en route will be able to make no sense of the number. Our system the "Secure Socket Layer" works, every trading web company uses it. You will be able to tell if you are in secure mode when a little padlock appears bottom right of your screen.

Secondly if you are a UK resident using a UK issued card for a transaction over £100 you are automatically protected by Section 75 of the Consumer Credit Act 1974. This means that if a trader fraudulently charges your card for something that you did not order then the credit card company are equally liable for the debt. In practise this means that the credit card company would refund you for the fraudulent charge whilst making the corresponding charge directly to us. Given the above, in practise putting your card details into a secure Internet site are much safer than giving them over an unsecured telephone line.

Q. Once you have my email address and personal home/business address, is it your standard practise to send unsolicited mail?

A. At Whisper.co.uk we work on the strict principal that our customers only receive the things that they ask for. From the goods that you buy to the invoice you receive. Furthermore once your data is with us. We will not pass it on to any other companies.


Q. How can I pay for my order?

A. We currently accept Visa/Visa Electron/Mastercard/Solo/Debit and Switch.

Q. Ive cancelled my order but my bank still shows funds allocated to Whisper?

A. When an order is received we authorise the card to check for fraud and funds. With some debit cards like solo, the funds are allocated to shore. If your order is subsequently cancelled this allocation of funds can take up to 10 days to be unallocated. Shore do not have the money. We only charge the card on despatch of goods. In certain cases we can speed up the deallocation.

Q. Can you ship my order to my work address?

A. Yes you can but by specifying an alternative address it may delay your order by 24 hours due to the security checks that we need to perform before despatching your order.

Q. Can I call Whisper to place an order?

A. Of course you can.

Q. If I've placed an order on your site, am I able to amend it later?

A. If you're order has already begun to be processed then you will not be able to amend your order. We start work on your order the minute you hit the checkout button, therefore amendments may not always be possible.

Q. If I have a problem with a product that I have ordered from you, how do I get help?

A. Please contact us with any questions

Q. What shipping options are available to me?

A. Depending on your location we can generally ship to you next working day if you are in the UK


Q. How do I view my past orders?

A. You can view your order history by going to Account section. I sent a product back for replacement. How long will it take until I get my replacement?

 

Q. If I am not home when the couriers try and deliver my order what happens to it?

A. If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date, or alternatively it may be possible to pick up the order from your local depot. (Please confirm this with the courier first) Identification will be required on request.

Q. If I place an order over the weekend when can I expect to receive it?

A. If you place it on a next day service then you can expect to receive it the following Tuesday , if you place it on a three day service you can expect to receive it on Thursday.

Q. Can you specify a timed delivery?

A. Unfortunately we cannot currently specify a timed delivery and all orders are usually delivered between 9am-6pm Mon-Fri. However you may contact the couriers once the order has been dispatched and ask them for an approximate delivery time, but there are no guarantees.